Shipping policy

U.S. Domestic Orders

All domestic orders ship via USPS at 3 PM every day. Delivery for US orders takes 2-7 business days. Priority Mail ships in 3-5 business days. Delivery times are estimated from the time your order leaves our processing center. 

International Orders

Presently, we are not accepting international orders on our website. We apologize for the inconvenience..

Order Processing Time

Please allow up to 7 business days for us to process your order. All orders processed after 3pm CST will be considered next business day orders. (Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 3pm CST will continue processing on the following business day.)

Incorrect Shipping Information

If a package is returned to Scalp Retreat due to an incorrect or incomplete shipping address provided by a customer, the customer was not home for delivery or if the package exceeded the maximum amount of time to be held at a pick-up location, the customer will be responsible for the redelivery costs. Scalp Retreat is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect.

Once an order has been submitted, no edits or cancellations can be made.

No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.

Lost or Stolen Packages

We understand that misdelivered, lost, or stolen packages can cause frustration. Please contact the carrier (typically UPS or USPS) for any information regarding the delivery of your package and have your tracking number available to provide to the carrier to assist with the investigation.  If the carrier is unsuccessful in their search for your package, the carrier will request that you contact Scalp Retreat. The Scalp Retreat team is available to assist when this issue arises. Upon inquiry, the Scalp Retreat team will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.  Keeping the Scalp Retreat team updated on the status of the investigation with the carrier will ensure expedited resolution. 

Carrier Contact Information:

UPS:

USPS:  1-800-ASK-USPS® (1-800-275-8777)

*Please note:  It is the customer's responsibility to provide an accurate address when entering their shipping information. No refunds, replacements, or credits will be issued for orders confirmed to have been delivered to the address provided in an order.

Damaged Products or Incorrect Orders

It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If you receive a damaged product of believe an order may have been incorrectly processed, please contact Scalp Retreat at support@scalpretreat.com within 5 days of receiving your order.

Scalp Retreat reserves 30 days to reship any reported missing or damaged items from the initial shipment date.

All missing & damaged claims must be submitted within 10 days, along with photo evidence (highly suggested) in order to ensure proper resolution.

Items Not In Stock

We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may go on back order. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of an order, we will send out all available items and place the remainder as a back-order, to be shipped as soon as possible with no extra shipping charges to you.